Terms & Conditions​

Mr. Pristine LLC – Exterior Cleaning Experts
Effective Date: March 10, 2025

Welcome to Mr. Pristine LLC. By scheduling or purchasing any of our services, or by opting in to receive text message updates, you agree to the following Terms & Conditions. These are designed to ensure a transparent, professional, and respectful relationship between our team and valued customers.

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1. Services Offered

Mr. Pristine LLC provides residential and commercial exterior cleaning services, including but not limited to:

• Roof Cleaning

• Soft Washing

• Pressure Washing

• Gutter Cleaning

• Window Cleaning (Interior & Exterior)

• Solar Panel Cleaning

• Maintenance Plans

We reserve the right to refuse service in situations where safety, legality, or practicality is in question.

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2. Scheduling & Estimates

Appointments may be scheduled via phone, text message, online, or in person.
Estimates are free and valid for 30 days.
Scheduling is subject to availability. Clients are expected to be available at the scheduled time unless advance notice is provided.

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3. Cancellations & Rescheduling

Appointments may be cancelled or rescheduled at no charge if notice is given at least 24 hours in advance.
A $50 fee may apply for late cancellations or no-shows.

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4. Payments

Payment is due upon completion of services unless otherwise agreed upon.
Accepted payment methods:

• Cash

• Major credit/debit cards

• Bank transfer

• Digital invoice (via email or SMS link)

Late payments may incur a 5% weekly late fee. Returned checks are subject to a $35 fee.

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5. Service Conditions

The customer must provide safe, clear access to the work area (remove obstructions, pets secured, etc.).
We are not liable for:

• Pre-existing damage to property

• Damage caused by deteriorated materials or surfaces

• Water intrusion due to compromised window/door seals

Customers are responsible for disclosing known vulnerabilities (e.g., cracked windows, loose shingles).

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6. Weather Policy

Exterior cleaning is weather-dependent. If services cannot be completed safely due to rain, snow, or extreme conditions, Mr. Pristine reserves the right to reschedule.

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7. Satisfaction Guarantee

If you are not fully satisfied with our service, contact us within 48 hours of job completion.
We will re-inspect the issue and, if appropriate, offer a re-clean or corrective action at no additional cost.

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8. Photography & Marketing

We may take before-and-after photos or videos of your property for internal documentation and promotional purposes.
Identifiable details (e.g., address, license plates) will not be shared publicly without permission.
Testimonials may be used unless otherwise requested.

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9. Insurance & Licensing

Mr. Pristine LLC is fully licensed, bonded, and insured in Washington State.
Washington Department of Labor & Industries: www.lni.wa.gov
BBB Accredited since March 2024.

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10. Liability

Mr. Pristine is not liable for:

• Damage to compromised materials

• Hidden or pre-existing conditions

• Issues reported after 48 hours of service completion

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11. Privacy & Messaging Policy (A2P 10DLC Compliance)​

We value your privacy. By providing your phone number, you consent to receive appointment reminders, updates, and promotional messages from Mr. Pristine LLC via SMS or email.

Message frequency: Varies by service status or promotions.
Message & data rates may apply.

You may opt out of SMS communication at any time by replying “STOP.”
For help, reply “HELP” or contact us directly at (425) 382-6397.

We do not sell or share your personal information. Communication tools may include trusted third-party services (e.g., GoHighLevel, Square, email/SMS platforms).

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12. Contact Information

Mr. Pristine LLC
1001 Alice Ave, Snohomish, WA 98290
📞 (425) 382-6397
📧 joshdarrow@mrpristinecleaning.com
🕒 Open: 7 AM – 8 PM
📍Serving: Snohomish County & nearby areas

By continuing to use our services or by communicating with us via SMS, you acknowledge and accept these Terms & Conditions.